FAQs
1. How can I contact you?
You can reach us via email at johnmarcalayabusiness@gmail.com. We are here to assist you with any inquiries you may have.
2. Where are your products shipped from?
Our products are shipped from various locations depending on the supplier. We ensure that all items are dispatched promptly to provide you with the best possible service.
3. Can I get a refund on this product?
Yes, you can request a refund on your product. We have a 30-day return policy, allowing you to return items within 30 days of your purchase date if you are not completely satisfied.
4. What is the process for obtaining a refund?
To initiate a refund, please email us at johnmarcalayabusiness@gmail.com. Once your request is reviewed and approved, a refund will be issued to your original payment method.
5. Are there any restocking fees for returns?
No, we do not charge any restocking fees for returns. You can return your product without incurring additional costs.
6. What if my product is marked as "Final Sale"?
Items marked as "Final Sale" are not eligible for return or refund. Please ensure to review product descriptions carefully before making a purchase.
7. How long does shipping take?
Shipping times vary based on the shipping method selected. Standard shipping typically takes 5-10 business days, while express shipping can take 2-5 business days.
8. Do you offer international shipping?
Yes, we offer international shipping to selected countries. Shipping rates and delivery times will be displayed at checkout, and any applicable import duties and taxes are the responsibility of the customer.
9. How will I know when my order has shipped?
You will receive a shipment confirmation email with tracking information once your order has been shipped. This allows you to monitor the status of your delivery.
10. What should I do if my order is delayed or damaged?
If your order is delayed, lost, or damaged, please contact us at johnmarcalayabusiness@gmail.com. We will work diligently to resolve any issues you may encounter.